Where can I buy an ISO standard?
ISO standards can be ordered from the NEN website.
How can I submit a complaint?
A complaint can be submitted via our feedback page.
How does the RvA handle complaints?
The RvA recognises two types of complaints: complaints about the work of the RvA and reports about the work of bodies accredited by the RvA. As a rule, reports are only handled after a complaint has first been submitted to the relevant body. In that way an body is given the opportunity of resolving any problems itself. Further information can be found in document BR008 (complaints) or BR002 (reports).
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