Where can I buy an ISO standard?
ISO standards can be ordered from the NEN website.
How can I submit a complaint?
A complaint can be submitted via our contact counter.
How does the RvA handle complaints?
The RvA recognises two types of complaints: complaints about the work of the RvA and reports about the work of bodies accredited by the RvA. As a rule, reports are only handled after a complaint has first been submitted to the relevant body. In that way an body is given the opportunity of resolving any problems itself. Further information can be found in document QA008 (complaints) or BR002 (reports).
How can I file a complaint, report or signal about an organization that is not accredited?
We only accept complaints, reports or signals about organizations accredited by the RvA. We advise you to talk to the relevant organization or to look for a reporting body for the sector to which the organization belongs.
I am looking for an accredited laboratory that performs SARS-CoV-2/Covid-19 PCR testing (and issues a travel statement). How and where can I find it?
You can find an overview of accredited laboratories via the search functionality on our homepage or at the top of the menu bar under ‘search’. Filter on ‘scopes’ and use the search term ‘MM.VID.08’ or ‘SARS-CoV-2’.
Due to its independence, the RvA is not allowed to advise you on the choice of an accredited laboratory. Nor can we inform you about which organizations provide corona certificates. For general information about traveling with a corona certificate, we refer you to the website of our government (in Dutch).
Do you have a different question?
Send us an e-mail: firstname.lastname@example.org.