Results of RvA Customer Meetings 2022

We do this well:

-Participants experience during the assessment days that a different wind is blowing at RvA. There is much more of a dialogue with room for questions. As a result, conversations are more informative. During the opening discussion, the clients present see it as a plus that emphasis is placed on togetherness “we do it together. This promotes an open atmosphere. In addition, participants experience the opening and closing talks as informative and focused on improvement.
-The possibility that the RvA assessment teams have to possibly close deviations based on a Cause Analysis, Scope Analysis and (proposed) Solution, in practice called 3-O system, is experienced as positive by the customer.
Communication with the COA contact person is low-threshold. The regular consultations during the year between RvA and the customer are also perceived as useful and pleasant. With willingness to cooperate.
-RvA sets the bar high, which has advantages. RvA Accreditation thus provides recognition of its own quality.
-Finally, people like the frequency of newsletters and other messages.

This could be improved:
-Speeding up the processing and settlement of extension applications in particular was a frequently mentioned point during the meetings. In addition, there was a request to conclude the assessment with a final interview  for every expansion application.
-More transparency on the content of the assessment so that the organization can prepare better was also a frequently mentioned point.
-There is a broad desire for RvA to function more as a knowledge platform. Both by offering more training courses, sharing information more, providing information, as well as facilitating knowledge exchange between clients.
-Regarding communication, people would like to see more interim contact moments with the RvA. Besides more contact with their own contact person (PCA), for substantive questions they prefer to speak directly with the Technical Coordinator for Accreditations (TCA).