Publication of specific accreditation protocol C002 concerning the Accreditation of certification of IT Service management systems based on ISO/IEC 20000-1


The Specific Accreditation Protocol SAP-C002 contains a brief description for the specific area of accreditation “Accreditation of Certification of IT Service management systems based on ISO/IEC 20000-1”. This SAP serves as a practical supplement to RvA Policy Rule BR002  and was amended on December 15, 2016.

In comparison with version 1 dated 1 June 2006 the following changes have been made:

  • Entire document:
    • update references to accreditation standard (ISO/IEC 17021-1)
    • change of Quality Manual in Management system manual
  • In par 1.1 Guidelines: Removal of itSMF 15/015: 2005
  • In par 1.1 Guidelines: Addition of ISO/IEC 20000-2 and ISO/IEC 20000-3
  • In par 1.2 Documents: Version update ISO/IEC 20000-1 and addition of IAF MD18
  • In par 4.2: Addition of Expertise holder

Click here for the latest version of SAP-C002.