Dear customer, applicant, accredited organizations, stakeholders,
The Dutch government has prolonged the measures implemented to reduce the further spread of the coronavirus in the Netherlands. The RvA is responding with similar measures, as our first priority lies with the health of our employees, business relations and other individuals.
In regard to accreditation assessments and communication with our customers, the RvA has decided to implement several measures. You can find these on this page. Please be aware that the measures may be updated on a regular basis. We will post updates on our news page and through LinkedIn.
The RvA will do its utmost to ensure that our work continues. We kindly ask for your understanding and hope for good cooperation under these exceptional circumstances.
The board of the RvA,
Roeland Nieuweboer and Joep de Haas
Last updated: 19 May 2020
Availability by phone
The RvA remains available by telephone. We kindly ask for your understanding as our reception team might not be able to answer all of your questions. At your request, one of our employees will return your call or get in touch by email.
Meetings at the office
Because of ‘social distancing’ we limit contact with each other and with third parties. This means that planned meetings at the office are cancelled. We will convert the appointments into a remote appointment as much as possible, via the IT application MicroSoft (MS) Teams. If this fails, the appointment will be postponed or cancelled.
As long as the government's advice to work from home as much as possible is in force, the RvA will aim at conducting assessments remotely. In case where it is not possible to conduct a remote assessment, it is possible to conduct an assessment on site, provided extra precautional measures are taken. These measures are applicable to both the RvA assessment team and representatives from the customer and are based on the advice from the Dutch government. For location assessments outside the Netherlands, the travel advice from the Dutch Ministry of Foreign Affairs will be leading for the RvA.
Explanatory document RvA-T051 describes the RvA policy and RvA practices with regard to the management of extraordinary events or conditions (such as the outbreak of the current Coronavirus) that affect the RvA, accredited organizations and their customers. Click here for the latest version of explanatory document RvA-T051.
The following applies to conducting remote assessments:
• There must be agreement with the institution or company on how the assessment will be carried out;
• The assessment must be performed with a secure connection; MS Teams and Skype meet this requirement.
• The assessment plan will take into account a less efficient use of time due to possible unfamiliarity with MS Teams or a faltering connection. MS Teams will increasingly be used worldwide during this time of crisis, so we have to take into account capacity issues or limited bandwidth. The starting point is that the time spent on the assessment will not exceed the planned time. Therefore, it is possible that the sample will be reduced.
• The assessment report must explicitly state that the assessment has been carried out remotely.
Decisions digitally signed
We will temporarily postpone the publication of signed statements and scopes on paper, with the exception of the decisions relating to the new accreditations. Taking the accreditation decisions will continue as normal. The decisions will be digitally signed and sent as PDF. After the decision has been signed, the scopes accompanying the decision will be published on our website as usual.
• For further information about the coronavirus and COVID-19, we refer to the website of the National Institute for Public Health and Environment (RIVM): www.rivm.nl/coronavirus/covid-19. (There’s an English version of this website available).
Information from international sources regarding accreditation during the COVID-19 crisis: